Information for Boeing Employees and Their Families

The UW Medicine Accountable Care Network provides eligible Boeing employees with access to high-quality, affordable healthcare. The following Q&A will help you understand the benefits of your new healthcare option.

1) What is an Accountable Care Network?

An accountable care network is a group of healthcare professionals and organizations that join together to provide affordable, high-quality healthcare. In an accountable care network, healthcare professionals work as a team to provide an exceptional experience for patients and their families.

An Accountable Care Network makes patients the center of care, with access to a coordinated team of healthcare providers for primary care, urgent care and specialty care. Primary care providers focus on wellness and disease prevention. When referrals to specialists are needed, your providers closely communicate and coordinate your care to achieve the best possible outcomes. The UW Medicine Accountable Care Network (ACN) is the most comprehensive healthcare network in Washington. Our network is made up of some of the region’s leading healthcare organizations and includes the full range of healthcare services, from preventive care and primary care to the most advanced complex and specialty care available.

2) What is Boeing’s Preferred Partnership option?

Preferred Partnership is an innovative version of each of Boeing’s medical plans – the Advantage+ health plan, the Traditional Medical Plan, and the Select Network Plan. The UW Medicine Accountable Care Network is currently the only Boeing Preferred Partnership option. This accountable care arrangement is aimed at providing employees with more personal support, more coordinated care and an enhanced level of service – all at a more affordable cost. Our goal is work with you to help keep you and your family healthy and to ensure that you have easy access to the care that you need.

3) Who’s eligible for the Preferred Partnership option?

The Preferred Partnership option is available in the Puget Sound region to Boeing non-union employees,employees represented by the SPEEA union, the SPEEA Pilot/Instructors Unit (SPIU), employees represented by the International Union of Operating Engineers Power Plant (IUOE 286 PP), IAFF( I-66) and covered dependents of these groups. Retirees of the groups listed above are also eligible if not covered by Medicare, as well as their dependents; those covered by Medicare are not eligible for the Preferred Partnership options.

4) How does the Preferred Partnership option work?

The UW Medicine Accountable Care Network, Boeing’s Preferred Partnership option, features the region’s most comprehensive network of primary care physicians, specialists, urgent care facilities and hospitals located throughout the Puget Sound area. Generally, to receive in-network benefits, you and your family need to use UW Medicine ACN providers and facilities.

Emergency care is covered at the in-network level, whether you’re in Puget Sound or traveling outside the Puget Sound area, even if the provider is not in the UW Medicine ACN.

In rare situations where a service might not be available within the UW Medicine ACN, there is a process that can allow for members to receive care from an appropriate non-network provider at the in-network rate.

If you receive non-emergency medical services from providers not in the UW Medicine ACN when those services are available in the network, those services would be covered at the non-network level.

If your provider refers you to another provider for care, we encourage you to make sure that the other provider is in the network before your appointment to avoid paying out-of-network rates.

To make sure your provider is in the UW Medicine Accountable Care Network, visit uwmedicine.org/boeing or call +1.855.520.7800 .

5) What are the advantages of choosing the Preferred Partnership option and the UW Medicine Accountable Care Network?

  • Lower paycheck contributions for the Traditional Medical Plan and Select Network plan for employees
  • Increased company contributions to the Health Savings Account for eligible employees participating in the Advantage+ health plan
  • No cost for seeing network primary care providers. (Advantage+ health plan participants must first satisfy the annual deductible)
  • No cost for generic drugs (Advantage+ health plan participants must first satisfy the annual deductible when applicable)
  • Quicker access to network primary care providers (PCPs) and specialists, and more after-hours care availability
  • More personalized and coordinated care, especially for individuals with complex medical conditions or multiple health issues such as diabetes or a heart condition
  • Greater use of electronic messaging with providers, and expanded opportunity to use electronic medical records
  • Mental Health CareConnect to help facilitate behavioral health consultations for enrolled Boeing members and their families

6) What organizations are members in the UW Medicine Accountable Care Network and how were they selected?

The UW Medicine Accountable Care Network includes many of western Washington’s finest healthcare organizations, conveniently located throughout the region, from Bellingham to Olympia. All share a commitment to high-quality, affordable care as well as excellent patient service and access to care. The network for eligible Boeing employees includes:

Capital Medical Center

  • Capital Physician Services

Island Hospital and Clinics

MultiCare Connected Care

  • MultiCare Allenmore Hospital
  • MultiCare Auburn Medical Center
  • MultiCare Covington Medical Center
  • MultiCare Good Samaritan Hospital
  • MultiCare Mary Bridge Children’s Hospital and Clinics
  • MultiCare Tacoma General Hospital
  • MultiCare Clinics
  • Navos (Auburn, Seattle, and Burien)
  • Wellfound Behavioral Health Hospital

Eastside Health Network

Overlake Hospital Medical Center

  • Overlake Medical Clinics
  • EvergreenHealth Medical Center, Kirkland
  • EvergreenHealth Medical Center, Monroe
  • EvergreenHealth Medical Group
  • Snoqualmie Valley Hospital
  • More than 90 Independent Physician Clinics

Seattle Cancer Care Alliance

Seattle Children’s Hospital

Skagit Regional Health **

  • Skagit Valley Hospital
  • Skagit Regional Clinics

Cascade Valley Hospital and Clinics

UW Medicine

  • Harborview Medical Center and clinics
  • Northwest Hospital & Medical Center and clinics
  • UW Medical Center and clinics
  • UW Neighborhood Clinics
  • UW Physicians
  • Valley Medical Center and clinics
  • Airlift Northwest

To find out more about the entities that are part of the UW Medicine Accountable Care Network, or to see if your provider is included the network, please visit uwmedicine.org/boeing or call +1.855.520.7800 .

To view the network providers click here.

7) What does it mean when we say that the UW Medicine Accountable Care Network offers “the most comprehensive healthcare network in Washington”?

The UW Medicine Accountable Care Network (UW Medicine ACN) brings together the skills, services, and geographic reach of exceptional healthcare organizations throughout the Puget Sound region to offer a complete range of services, available within a single network, from preventive and primary care to advanced specialty care.

By selecting the UW Medicine ACN, you will have access to:

  • More than 1,000+ primary care providers
  • More than 6,000+ specialists
  • More than 1,000+ clinics
  • 23 hospitals, including the number 1 ranked hospital in Washington State by U.S. News & World Report
  • 65 urgent care locations
  • 22 emergency departments

Additional benefits include:

  • Lower monthly premiums, free primary care visits, reduced co-pays and other cost savings
  • A dedicated phone number and a single, centralized contact center for all services, including appointments, provider and facility information
  • Emphasis on primary and preventive care to keep you healthy
  • Fast scheduling for appointments
  • 24/7 access to a registered nurse care line
  • Online access to your electronic health records so you can have view test results as they become available
  • Mental Health CareConnect — Access to expert guidance when you need it

And if you should need specialty services, our teams provide the following:

  • The only Level 1 adult and pediatric trauma and burn center in the region, and 12 other trauma centers
  • Two Level 1 stroke centers
  • Six Level 1 cardiac care centers
  • Extensive network of pediatric services and western Washington’s only two dedicated children’s hospitals
  • Extensive network of maternity services and four neonatal intensive care units
  • The region’s only proton therapy center
  • The only network that provides all organ and bone marrow transplants
  • Solid organ transplantation (liver, kidney, lung, heart, pancreas, intestinal)
  • The region’s leading cancer care and research organization

In addition, the UW Medicine Accountable Care Network emphasizes shared decision making between you and your provider about your preventive health and any chronic or acute health conditions that may require coordination with multiple specialists.

For more information about the network, click here.

8) What pediatric care is offered through the UW Medicine Accountable Care Network?

The UW Medicine Accountable Care Network offers access to a broad network of experienced pediatric providers and clinics, along with some of the best pediatric hospitals in the nation, including both Seattle Children’s Hospital and Mary Bridge Children’s Hospital.

To view the network providers click here

9) What type of cancer care is offered through the UW Medicine Accountable Care Network?

The UW Medicine Accountable Care Network provides the most advanced cancer care available, with comprehensive services that include expert diagnosis, surgical services, medical and radiation oncology, education and support. Several internationally renowned cancer care providers are members of the network, including the Seattle Cancer Care Alliance (SCCA), a world-class cancer treatment organization that is a partnership between UW Medicine, Fred Hutchinson Cancer Research Center and Seattle Children’s Hospital. SCCA patients have access to the latest cancer treatments including stem cell and bone marrow transplantation, gene therapy, high-dose chemotherapy, radiation therapy, immunotherapy, proton therapy, minimally invasive surgical techniques and other specialized therapies.

To view the network providers click here.

10) How does the UW Medicine Accountable Care Network reduce healthcare costs for employers and patients?

In partnership with Boeing, the UW Medicine Accountable Care Network has established financial incentives based on the quality of your care, rather than the number of services we provide. When individuals are healthier – with better treatment for illnesses including chronic conditions – the cost of care is lower and savings can be shared with employers and employees through reduced insurance premiums and deductibles.

11) How is the Boeing - UW Medicine Accountable Care Network different from the care I’m already receiving at one of the network organizations?

Patients who are currently seen at one of the UW Medicine Accountable Care Network facilities will continue to receive the same high-quality care they receive today, regardless of their chosen benefits plan.

12) How do you safeguard the privacy of my medical records?

Patient privacy is critically important to each member organization in the UW Medicine Accountable Care Network. Your medical records are available only to those healthcare professionals within our UW Medicine ACN who are directly involved in your care, and those records are protected by stringent privacy regulations.

13) What services does the UW Medicine ACN contact center offer to Boeing families?

A dedicated contact center can help schedule appointments for primary and specialty care, help you find providers near your home or work, confirm that a clinic or provider is in-network, provide directions to network facilities, and many other services. You can reach the contact center at: +1.855.520.7800 .

14) How can I reach the UW Medicine ACN Nurse Care Line, and what services does it offer?

You can reach the UW Medicine Nurse Care Line 24 hours a day, 7 days a week by calling +1.855.520.7800 . You may follow the prompts to connect directly to the nurse care line or speak with a representative, who can connect you.

How can I learn more about my benefits – for example, the amount of the deductible, or how the plans pay for specific services?

To find out more about your healthcare benefits, visit Boeing Worklife or contact your benefits representatives.

For information on these additional services, contact the providers below:

  • Prescription drug coverage: Express Scripts®
  • Vision coverage: Davis Vision
  • Mental health/substance use disorders: Blue Cross Blue Shield of Illinois (BCBSIL)
  • Employee Assistance Program: Beacon Health Options

15) If I travel outside the Puget Sound area, will I be covered in an emergency?

Yes. Outside of the Puget Sound area, emergency care is covered at any hospital, and urgent care is covered at any urgent care facility that’s part of the Blue Cross and Blue Shield network – all at the in-network benefit level.

However, there are some cases where you may be charged out-of-network rates for non-medical emergencies treated at non-network hospitals or if you seek follow-up care outside the service area following your emergency room visit.

16) If I choose the UW Medicine Accountable Care Network, do I have to choose a primary care provider?

Choosing a primary care provider is always recommended, but it is not required under the UW Medicine Accountable Care Network. Primary care providers are familiar with your health history and are the “first responders” to your healthcare needs. They are important in coordinating your care with other providers, procedures and services. When you sign up for the UW Medicine Accountable Care Network, you will have many options for selecting a primary care provider who meets your health needs and is convenient to where you live or work. If you need help in selecting a primary care provider, our contact center can assist you.

17) How do I determine which providers I can use for medical eye problems, and which providers I can use for routine eye exams and glasses/contact lenses?

For medical eye problems, check the network of UW Accountable Care Network providers. For routine eye exams and glasses/contact lenses, check the Davis Vision network. Ophthalmologists and optometrists who are in the UW Accountable Care Network may or may not also be in the Davis Vision network, and vice versa.

18) Are there any exceptions to receive care out-of-network?

As a member of the UW Medicine Accountable Care Network (ACN), you have access to comprehensive care services throughout the region. Patients who receive all their care from UW Medicine ACN providers benefit from better coordination of care at a more affordable cost. However, if you or your provider feels you need care outside the network, please be sure to follow these steps to avoid having to pay out-of-network costs:

Out-of-network care: The scenarios in which a UW Medicine ACN provider may initiate an out-of-network waiver are as follows:

Provider has confirmed that the care you need is not available within the

You are already receiving an active course of treatment from an out-of-network specialist, and disruption of care could jeopardize your

The care you need is not available within 50 miles of your home or

Referrals to out-of-network care:  Waivers for out-of-network care are rare. If one of the above situations applies to you, and your provider agrees it is in your best interest to receive out-of-network services, your provider may start the out-of-network referral process by submitting a waiver form. Your provider will update you about whether or not the request has been approved.

Waivers can only be submitted before you get care. Waivers for out-of-network care you have already received are not permitted. Your provider must submit the waiver form and receive approval before you can get care outside the network. If you receive out-of-network care without an approved waiver, you may be responsible for the charges for that care.

Submitting or having an approved waiver request does not guarantee your services will be covered. We will make every effort to process waiver requests for urgent or emergency referrals to out-of-network providers within 24 hours and non-emergency referrals within five business days. In some instances, more time may be required to process your request. If your request does not meet the eligible criteria, it will be denied. Your health plan will make all coverage decisions according to its normal policies and procedures. The type of care you receive must be covered under your plan, and you and the out-of-network provider must meet all your health plan’s requirements for coverage.

19) What about other services offered through Boeing’s Well Being programs? Will I still have access to those programs?

Yes, you will still have access to Boeing’s Well Being programs. There is no change to current eligibility for you to use:

  • Beacon Health Options: Boeing Employee Assistance Program and WorkLife Solutions
  • Best Doctors: Expert Medical Second Opinion Service
  • Boeing Centers of Excellence: Travel Program for Certain Non-Emergent and Complex Surgeries
  • Castlight: Personalized Health Care Tool
  • Cleveland Clinic: Boeing Cleveland Clinic Specialty Program
  • Total Brain (Accessible via Boeing Worklife)
  • Omada: Obesity-Related Chronic Disease Prevention
  • Optum: Tobacco Cessation Program
  • Vida health coaching

20) Are there any new providers or changes in the network for 2020?

Yes. In 2020, new providers will be joining Boeing’s UW Medicine Accountable Care Network (ACN) Preferred Partnership option. It will expand the number of integrated providers available to our members, providers who are committed to delivering high-quality care in a connected, coordinated system.

21) Are there any providers who are leaving the network in 2020?

Yes. As is the case with any network, providers may leave a network from time to time. When these changes occur, we make every effort to notify current patients. This year, PeaceHealth will no longer be part of the ACN. For those living in the area, Skagit Regional Health offers care through Skagit Valley Hospital, Skagit Regional Clinics and Cascade Valley Hospital and Clinics.

Some individual providers and smaller practices may also be leaving the network, so it is important for you to check to see if your provider will remain in the network for 2020. For a complete view of in-network providers, you can access the UW Medicine ACN provider search tool here. For additional assistance, please call +1.855.520.7800 .

22) Are there some services or provider types that UW Medicine Accountable Care Network does not have in its network, or has a limited number of providers?

Yes. For the services and provider categories shown below, the UW Medicine Accountable Care Network will supplement its network with the providers that are part of the Blue Cross and Blue Shield network.

Facilities and Services:

  • Acupuncture
  • Audiology
  • Chiropractors
  • Durable Medical Equipment
  • Hearing Aids
  • Home Health
  • Lab
  • Licensed Massage Therapists
  • Maxillofacial (Oral) Surgeons
  • Naturopaths (ND)
  • Nutritionists
  • Occupational Therapists
  • Optometry
  • Physical Therapists
  • Radiology & Mammography
  • Skilled Nursing Facility
  • Skilled Rehab Facility
  • Speech Therapists

To get network benefits for the types of services shown above, you can use:

Providers who are affiliated with the UW Medicine Accountable Care Network – and you will find those here, or

Providers who are in the Blue Cross and Blue Shield network, but not affiliated with the UW Medicine Accountable Care Network. These providers will be considered network providers. You can find those here.

23) Who will provide prescription drug coverage, vision coverage, mental health and substance use disorder treatment in the preferred partnership plans?

The following administrators will provide networks and customer service. Click here to find additional providers for:

  • Prescription drug coverage: Express Scripts®
  • Vision coverage: Davis Vision
  • Mental health/substance use disorders: Blue Cross Blue Shield of Illinois (BCBSIL)
  • Employee Assistance Program: Beacon Health Options